Today I find myself stressed. The pharmacy called to inform me that my MS medication needs to be refilled in order for them to deliver my next month’s prescription. They stated that they have tried contacting my doctor’s office multiple times to no avail. Today I have called and emailed; still awaiting a response as I write this. I’ve actually probably burned a hole in my cellphone with my staring at it so much in anticipation of it ringing.
My meds run out in a week so I need delivery next week of a refill. Sadly, it’s not like I can just run over to Walgreens and get a few pills to tide me over. This particular medication needs to come from the mail-order pharmacy of my BCBS insurance company. And the insurance company will only refill one month at a time so there are no extras stashed away in my medicine cabinet for situations like this.
Although I completely respect and love my neurologist, it is always a challenge when I have to deal with his support staff. I understand they are very busy however that does not excuse poor business etiquette. Phone calls or emails should be responded to within 24 hours and they ought to do it pleasantly. Sometimes I feel like they blame me for bothering them. Other times, they are quite lovely. It’s a crapshoot which personality I’ll get.
So as I sit here stressing out I am consumed with thoughts about how I can lessen my worry. Here are a few ideas I want to share with you to help alleviate yours too when/if you find yourself in a similar position:
- Let it go. Recognize you cannot do more than call or email and give them time to respond. If they continue to be unresponsive, call your doctor directly.
- Focus on your breath. Deep breathing tends to lower blood pressure as well as decreases anxiety.
- Find other ways to occupy your mind. Work on other projects or keep busy with something else. The day will fly by and you won’t drive yourself nuts focusing on that which you cannot control.
- Bring this up with your physician next time you visit him/her. They certainly do not want to hear that you cannot get your medication on schedule and will work with their staff to eliminate any/all communication problems in the future.
I hope you find my experience helpful and can take away something useful. In the meantime, I’m practicing my deep breathing while thinking of other things to do (like jot down this article) while I wait for the phone to ring.
Be Present | Be Purposeful | Be Well